Refund Policy - Regardless of reason for cancellation, notify the Director of Activities right away. TCSC will notify the Travel Company. From there you will receive a packet from the insurance company. TCSC is not involved in any decision regarding refunds. If you do not invest in trip insurance your deposit is NON-Refundable and the tour company will make the decision on the amount of refund due to the passenger. It will be determined by several factors that are up to the touring company NOT the Tuscarawas County Senior Center.